Feature Guide: Auto-Reply
Turn missed business calls into new opportunities.
Convert missed calls into text conversations.
How does Auto-Reply work?
Go to Index > Settings
Enable Auto-Reply to Calls
Select Default or Create New
Add Your Company Logo
That’s it! Once you’ve enabled Auto-Reply, we’ll send the selected message and logo—and any additional information you’ve included—whenever you miss a call.
How does Auto-Reply help?
62% of phone calls to small and mid-sized businesses are never answered. Auto-Reply captures those missed calls and converts them into text conversations before the caller even has time to search for your competition. You can include your business logo, operating hours, website links, and any other information that helps your customers.
Additionally, texting is the channel that your customers prefer. 9 out of 10 consumers say they want businesses to communicate with them via text message, and 89% of consumers say they prefer texting with businesses over any other mode of communication.
Streamline customer interactions with Index
The Index app was built specifically for small businesses, with tools to help you communicate faster and more easily with your customers. Try Index risk-free for 7 days.