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Feature Guide: Reviews

Get more 5-star customer reviews with timely text reminders.

Index helps you get happy customers to spread the word about your business.

  1. How do Reviews work?
  2. How do Reviews help?

How do Reviews work?

Use the Reviews tool capture positive business reviews while they’re still top-of mind for your customer. Just connect your Google Business account to Index, or add your own custom links to get reviewed on popular sites like Facebook and Yelp. You can include up to three review links in one message. To get started:

    Go to Index > Settings

    Select Reviews

    Follow the Prompts

    Add Your Review Links

    It’s as simple as that. Once Reviews are set up, just tap the    icon in the Texting Toolbar to populate your prewritten message and links, and start requesting reviews from your happy customers.

    How do Reviews help?

    Your star rating matters to potential customers. And Index makes it easy for you to collect reviews from happy customers via text to improve your star rating. Consider this:

    • 93% of consumers say that online reviews influenced their purchase decisions
    • 91% of 18-34 year olds trust online reviews as much as personal recommendations
    • 80% of consumers say that they only trust a business with 4 stars or more

    Your star rating matters to potential customers. And Index makes it easy for you to collect reviews from happy customers via text to improve your star rating. Consider this:

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    Streamline customer interactions with Index

    The Index app was built specifically for small businesses, with tools to help you communicate faster and more easily with your customers. Try Index risk-free for 7 days.

    Start your Free Trial

    Streamline customer interactions with Index

    The Index app was built specifically for small businesses, with tools to help you communicate faster and more easily with your customers. Try Index risk-free for 7 days.

    Start your Free Trial